Think of a large scale production boat builder like Princess. They produce give or take 300 boats per year, 100 of which are sold through Princess Motor Yacht Sales, their main dealer in UK.
How about a special arrangement where the warranty liability of the shipyard is transferred (or rather sold) to the dealer in return for extra discount?
Seems like a win-win situation...
The shipyard is relieved from the hassle of dealing with warranty issues, and dealer gets to increase its profits. A much more relaxed quality policy could then be adopted by the yard, further reducing costs. What the dealer needs to do is build a service team, a local company to put them on its payroll, and a portfolio of pushover clients who will be ready to accept that production defects and quality issues in their boats will be handled under warranty.
Before we decided to purchase the boat, the sales pitch also included a description about how their technical service in the Mediterranean were the best, and that alone in the Balearics, Princess had 60+ engineers and technicians in their payroll. They even set up a new company in Malaga for this purpose (Princess International Yacht Sales and Service SL - CIF B-92192954)
Now let's have a look at a few conditions set out by Princess Motor Yacht Sales in their standard sales agreement:
Let's assume that Princess agrees to fix defects, which actually took more than 2 months in our case ruining half of our season. Here is a clause foreseen by Princess for such conditions:
Go in as a pig, come out as a sausage
Production boatyards are businesses driven by money. Whatever they say, they do not care how you feel about their product. They sell their boats to make money and they fix it because they are worried about hindering their reputation and also concerned about possible legal issues, which all comes to even worse publicity.You may opt to lawyer up and slug it out behind closed doors. No legal system in the world could guarantee that the righteous party will prevail and win. However, any and all legal systems in the world guarantee 3 facts:
- No matter the outcome, each party will make their lawyers' day
- You will get so tired and pissed off that you will regret recurring to legal action
- At the end, no one -except your friends and family- will be aware about the living hell that you have gone through during the process. The injustice will go on and on.
Quoting Ambrose Bierce:
"Lawsuit: A machine which you go into as a pig, and come out of as a sausage"
Why not also share your experiences with expensive purchases like boats and let other potential buyers become aware? It costs nothing, except your time to edit a blog, but in return you get to raise public awareness and maybe prevent other boat buyers from going through the same painful and expensive process.
Your experience with a new boat purchase could be pleasant or otherwise, just set up a blog and let google do the rest!
Quoting George Washington:
"Your opinion, whether it be good or bad, has a powerful influence"
"Lawsuit: A machine which you go into as a pig, and come out of as a sausage"
Share Your Experience and Raise Awareness!
There are tens of platforms out there where hotels, restaurants, movies, books, businesses, products etc. are all reviewed nowadays. We all are so used to checking reviews before making a decision. People who made use of the product or service freely write what they think about their experiences, and we take advantage of this precedent to decide.Why not also share your experiences with expensive purchases like boats and let other potential buyers become aware? It costs nothing, except your time to edit a blog, but in return you get to raise public awareness and maybe prevent other boat buyers from going through the same painful and expensive process.
Your experience with a new boat purchase could be pleasant or otherwise, just set up a blog and let google do the rest!
Quoting George Washington:
"Your opinion, whether it be good or bad, has a powerful influence"
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