Other Issues

Awning poles coming loose

3 weeks into the boat's first season and one of the foredeck awning poles (starboard side aft) base already came loose.
We have quickly checked the other ones and noticed that their bases have started to move as well. Princes has been informed.
Status: Pending since 20Jun18
06Jul18 - Update: Princess advised that a direct access from exterior was not possible, and that the guest cabin ceiling and furnitures need to be dismantled in order to fix the problem.

Status Update: Fixed in 328 days

Awning pole coming loose from its base (Starboard side aft pole shown in picture)

Main Electrical Panel Faulty Display

Main electical panel on companionway contains breakers as well as volt/ammeters. The AC side of the panel is frequently freezing displaying garbled characters.

Status: Pending since 09Jun18

AC side of panel freezes and displays garbled characters

Issues related to possible problems with Cathodic Protection 

The platform area and the swimming ladder is somehow attracting a lot of corrosion. We suspect it might be due to a problem related to cathodic protection.
Status: Pending since 10Jun18
06Jul19 - Update: A Princess technician cleaned rust marks in platform. Corrosion continues.
Status Update: Fixed in 322 days

Heavily corroded swimming ladder hinges

Corroded swimming ladder rod

Corroded rubbing band on platform 

Corroded platform railing

Dents and scratches on Hull surface

When we launched the dinghy during our seatrial, we had the opportunity to inspect the hull surface and at that time we noticed a few dents and scratches, one of them being quite long and deep. The side and level of the scratch matched the height of the pontoon that our boat was moored in Plymouth. One of the dents was caused by the anchor hitting the bow GRP section as no sacrificial protection was put in place to prevent such incidents.
Status: Pending since 03May18
Status Update: Fixed in 319 days

One of the dents on bow area was most probably caused by anchor hitting the bow during recovery.
A stainless steel protection plate should have been installed in the upper section of the bow hull as due to the anchor and roller shape,  there is always a chance that the anchor would hit and damage the GRP regardless of how diligently one operates the windlass during recovery.

One of the berths on Princess dock in Plymouth.

And the other berth.
Both alongside from port side, where all of the scratches have been observed.

Water Leak from Fridge

The boat has been fitted with a secondary refrigerator on sideboard, opposite side of Galley.

We have noticed a few times that the entrance parquet floor was wet. We thought we did not fully shut the fridge door, and that the ice on cooling plate melted and caused the water to leak. We emptied the fridge, fully shut its door and continued to monitor the situation. We still observed a leak. When we further investigated the issue, we noticed that the door opening direction of the fridge has been flipped by Princess to suit the cabinet door. This apparently caused door alignment and sealing issues. 
Status: Pending since 26Jun18

Water leak from fridge to entrance parquet floor

We put paper towels in the fridge in order to prevent melted ice leaking to parquet floor

Faulty/Poorly installed LED Stripes

We asked Princess to install LED stripes in a few spots (an 3600 EUR option). We have indicated in writing all details including density and color Kelvin value to be used. Unfortunately not only these details were ignored, the installation had also issues.

Burnt out LED section under companionway step.
Status: Fixed in 38 days

The carpet nosing has been cut to fit the LED stripes but not glued back in place properly.
Status: Fixed in 19 days

LED installation in curved section not properly fixed in place.
Status: Pending since 02May18

Saloon under sofa. Inactive cables laying around from previous faulty installation.
Status: Fixed in 13 days

Saloon under helm step. Another area with poor carpet edging after LED strip installation.
Status: Pending since 02May18

VIP Cabin Lights not working

During our inspection, we noticed that two lights in the VIP cabin were not working. They were operated via two separate switches. Later we found out that the lights were never connected to the switches. 

Status: Fixed in 8 days

Two bedside lights in VIP cabin were not working

Missing Main Helm Navigation Lights

On the main helm switch panel, we have noticed that a light switch was fitted (seen in picture) but it was not turning on/off anything. We have asked Princess what that switch was for. They have replied saying that it was supposed to switch on the Red LEDs for night navigation but that apparently the lights were not fitted.
Status: Pending since 02May18

The ON/OFF switch is there but the lights that the switch is supposed to control are not fitted.

Damaged/Missing Exterior Cushion Velcros

Velcro bands holding exterior cushions in place were damaged during our inspection.

Status: Pending since 02May18

Status Update: Fixed in 321 days

Missing velcro bands in flybridge 

Missing Velcro bands in flybridge seating 

Damaged/Missing velcro bands in foredeck lounge

Master Cabin Shower Problems

When we entered the Master Cabin shower, we noticed that the mixer handle was detached from the mixer itself and laying next to it. Apparently their "Pre Delivery Inspection" person missed this. 

Status: Fixed in 6 days

After the handle has been fixed, we noticed that its motion was very limited (ie 1/8 of full circle). We then found out that only cold water was coming out of the shower head even though the mixer was in hot position. A little more investigation revealed that the mixer was equipped with an anti-scald mechanism and that it has not been properly adjusted during installation. We had to take the mixer apart and readjust the anti-scald setting to fix the issue.

Status: Fixed by owner crew

Anti scald mechanism within the hansgrohe mixer that needs to be adjusted properly to let hot water pass through.

Hot Water Only from Transom Shower

Our inspection revealed that only hot water was coming out of the transom shower. After further investigation, we realized that the cold water pipe was never connected to the mixer.

Status: Fixed in 10 days

Only hot water side of the mixer was operational. When switched to cold side, no water was coming out of the shower.

Cockpit privacy screen produced in wrong dimensions

A cockpit privacy screen has been ordered (an 1200 EUR option). Normally the privacy screen should have been fastened to the handrail via straps so as to not block the handrail's functionality (useful to grab when crossing the transom), but this required new measurements to be taken. Instead, Princess sent the factory supplied winter cover as template, which is much longer than required and a little tricky to fasten. We have asked Princess to perform a modification. Roll up straps were ordered but not fitted too.
Status: Pending since 10Jun18
Status Update: Fixed in 312 days

Cockpit privacy screen supplied is an exact copy of the aft winter cover

The flag pole needs to be removed each time the privacy screen is rolled up or down. A tiny cut would have been sufficient to avoid this issue.

Roll up straps were specifically included in the order but not fitted. Without the straps, one needs to remove and put back the screen every time. Princess fitted the straps in 16 days but they were longer than required causing the rolled up screen to look as seen on picture above

Remote Controllers not working

It was not possible to control Saloon TV and Harman Kardon HiFi system via remotes. An Infrared repeater (ie Magic Eye) was fitted but not properly configured. 
Status: Fixed in 4 days

Infrared sensor extenders installed in Saloon were not properly configured thus not controlling the multimedia system

Missing flybridge wetbar sink cover

Brackets have been fitted to the locker underneath the wetbar sink but the sink cover itself is missing

Status: Pending since 30May18
Status Update: Fixed in 312 days

Support brackets have been fitted for the wetbar sink cover but the cover itself is missing

Wetbar sink where the missing cover is supposed to be fitted.

Windshield mesh screen not fitted

The boat comes in standard with a windshield cover from mesh material. We have also ordered the same windshield cover in white sunbrella material to be used in hot periods (a 2000 EUR option).

Prior to planned delivery, we have noticed that the black mesh screen was not properly fitted and that poppers were missing. As a result, the screen was hanging loose at the edges. Prior to delivery, both screens have not been checked by Princess whether they fitted properly or not.

Status: Fixed in 4 days

Due to poppers missing, both ends of the mesh screen were hanging loose. 4 poppers have been fitted.

Sunbrella screen supplied in wrong dimensions

The sunbrella screen (an 2000 EUR option) has been supplied with wrong dimensions and did not fit on the existing popper bases. It took Princess 34 days to get the cover modified.

Status: Fixed in 34 days

White sunbrella cover was supplied in short dimensions causing poppers not to match bases.

Damaged dinnerware

That's a good one...
A set of dinnerware have been ordered. The ordered set included below items and had a price tag of 1700 EUR. The order was placed on the 15th of January and paid in full.

Screenshot of the quote for additional dinnerware. Prices in GBP.

During our Plymouth visit at the end of March, that is approximately 70 days after we've placed the order, the set was claimed to be onboard but never seen. Princess assured that the dinnerware will be delivered prior to handover.

Day of the handover came (2 May), still no dinnerware. It was at that time that we found out that it had never been ordered. Princess promised that they have placed the order now. 5 days later, we received items shown below.

17 weeks after our order, we have finally received something that we could touch and feel. The world's most expensive 1 place setting cutlery set! (1700 EUR)

We have asked Princess if this was a joke and if so, kindly requested delivery of the remainder of our order. Princess promised to investigate the issue and got back to us within 6 days with apologies and another promise that this time the order was placed correctly. 16 days later, we received the full order, but this time with a considerable part damaged (mainly plates and cups).

Contents of 4 boxes with plates and cups were damaged.

Princess has been informed about the damage and finally after 5 additional days, they were able to replace the broken items and finally close the case.

Status: Solved in 70+5+6+16+5 = 101days 

Last Page Update: 22 December 2019