Welcome Folks!

My name is Miko. I have recently purchased a brand new Princess 55 Flybridge from Princess Yachts UK, a subsidiary of luxury goods conglomerate LVMH (Louis Vuitton, Christian Dior, Fendi, De Beers, Mo√ęt & Chandon etc.)

It all started with positive feelings but gradually turned into a nightmare.

I have started this blog in order to share my experiences with my new boat.  


My adventure started with lots of promises and salesman painted rosy pictures. The yacht was built in 2017 and supposedly ready for delivery. I ordered a few options that I wanted retrofitted before delivery. At the beginning of January 18, they moved the boat from Southampton to newly built Princess retrofitting facilities in Plymouth. It took 16 weeks to complete retrofitting works and prepare the boat to be shipped to the final destination in the Med. The boat finally arrived at the destination on the last week of April. Princess informed me that they needed 1 week to prepare the boat and fix minor issues, if any (!), and proposed to hand over the boat on the 2nd of May.

I have decided to start this blog after being stuck at the dock for more than 9 weeks waiting for Princess technicians to bring the boat to a condition as close as possible for handover. We have not formally accepted the boat as of yet and do not intend on doing so unless the most important issues have been fixed, leaving a few "new boat bugs" to be handled post acceptance.

When I realized that the boat is nowhere near being ready for handover, luckily, my best friend offered to help me by supervising repair works onboard on a daily basis while I was away for my business. 

I have not been able to enjoy my new boat as I dreamed of, except for a few occasional weekends when I could find a window between repair works. This was a huge disappointment for me and my family after having invested approximately 2M EUR in total including 240K EUR worth of retrofitted items for a "brand new" boat.

Please note that it is definitely not my intention to badmouth or damage the reputation of any company or person. I am only sharing facts and my experiences just so boat enthusiasts know what they might face should they decide to buy a brand new Princess Yacht in the future...

The all new 2018 Princess 55

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7 comments:

  1. Terrible experience! A big compensation is mandatory here I believe. Although it cannot fix and help time wasted for all those issues :-(
    Good Luck!

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  2. What the????? Is this how Princess deliver their new boats?? Seems to me you've been ripped off big time buddy. I'll be posting links to this blog on my facebook pages. Wow, that's simply unbelievable!!

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  3. This is hard to believe! You won't find that much defekts in a five year old motor boat. Princess must take the boat back plus compensate the owner! Not everybody will take time and build detailed blog like this to inform others. Very well done. I hope this blog will make example for other princess owners. Wish you good luck.
    Jens Wagner

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  4. I was among the unlucky to purchase a Princess yacht a couple years ago, a V40. I could barely keep the boat for a season and then got rid of it.
    NOTHING explained in this blog surprised me because I had very similar problems. What I can tell from my personal experience is that you'rre dealing with a car dealer that sells boats. Their only purpose is pushing as much boats as possible out of the shipyard within the shortest time frame. Whether their product is working or not is definitely none of their concern as long as these problems are skillfully contained between four walls. They have such a sales momentum that they literally don't care at all if you're happy with their product or will buy a Princess ever again or not. I'm sure you noticed as well that the boats they build are not designed for the Med. You'll have overheating issues in summer and have difficulty mooring your boat med style as they’re all designed and produced for alongside mooring.

    I used to keep my boat in the Balearics. They claim they have an army of technicians on the islands. As far as I know, Princess even set up a "concierge" team to handle complaints. One should ask why PRINCESS needs to employ an army of engineers and technicians (50+ employees alone in the Balearics) whereas for instance SUNSEEKER only employs less than a dozen of techs. I am no advocate for Sunseeker or any other brand but this just an observation. I do have friends who currently own new Princess (Flybridge 52 and V48) boats and unfortunately they all had to go through the same hassle. I owned many second hand boats in the past and even the worst maintained one did not have half the problems I had with my brand new Princess. This shipyard seems to be determined to literally sell unfinished and defective boats, no testing no quality control, and let the owners deal with breakdowns at the expense of sacrificing from their boating time.
    When I got my boat, none of my navigation screens or engine display where working, not even turning on and it took them more than 4 weeks to fix them meaning the boat had to sit in port during this time period. And if you push too hard, you’ll notice that they’ll start ignoring you!
    As I said, think of it as a bunch of car dealers that got together to sell boats. Don’t blame ‘em if their world view couldn’t go beyond that!!

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  5. Your dredfull experience really changed my perception of Princess. I always thought htat due to their status as "mass producer" (compared to smaller shipyards) they could at least offer a "base quality". I start to believe that the whole industry has a problem - I_m sure you are familiar with the (shared) experience of a pissed off Sanlorenzo owner. Maybe Absoulute does a better job due to their modern production facilities (I heard that Mr. Gobbi was a bit of a pionier in this regard). If I'd be in the market, I'd probably go for an Absolute or Ferretti. But after reading your blog I just wouldn't take a closer look at Princess. Of course, they had trouble times, and now it looks a bit better for them, but that just does't legitamize them to throw any quality considerations over board. And that might be the point; selling the warranty to the dealer. Anywho, I'm not sure if you dealt with this situation correctly, nevertheless, I hope you'll be happy with your boat in the end... (I follow Princess via their instagramm account; I really have to laugh hard whenever they market with how much love & care they produce their boat; what a marketing bs)....

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  6. None of these problems surprised me at all as I'm in the yacht brokerage industry for over a decade now and heard a lot of similar stories about Princess' poor quality products and unethical practices. Ever wondered why there are very few reviews about Princess yachts on the web?? Well, I know for a fact that they closely follow these public posts and deal with them via threats and intimidation. I have no doubt that they would have attempted to coerce this blog owner to shut down this blog as well but it looks like they have not succeeded so far! Keep up the good work guys and don't give up the fight!!! Michael R.

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  7. I paid £42,500 for a gorgeous, oak fitted , steel 60 ft 20 year old canalboat 5 years ago. Not had a single problem other than worn out batteries. Great summer afloat this year on English canals. KISS - Keep It Simple, Stupid !

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