"Chancers... Dead Right!"

Following another season with our Princess 55 and lots of new problems, part of outstanding issues just barely fixed by Princess during warranty period (and the rest having been postponed presenting one excuse or another - seemingly in order to let the warranty lapse), I have advised the owner to contact Princess again after the Covid-19 crisis to ask about the status of remaining jobs.

Below is a word-by-word direct quote from their communication with Colin Capewell, Managing Director of Princess Yachts (sensitive information masked).

Notice the high level of "professionalism" in the internal communication between Colin Capewell and Roger Lipman (Sales Director). It was also interesting to see that they totally did not mind openly forwarding their schmooze to their client...

-------

From: Colin Capewell <colin.capewell@princess.co.uk>
Date: 8. July 2020 at 10:17:30 CEST
To: xxxxx <xxxxx@gmail.com>
Cc: Roger Lipman <roger.lipman@princess.co.uk>
Subject: Re: Emergency contact / xxxxx

 Dear xxxxx
All is well here thank you, I hope all is well with you.
We have no outstanding jobs on file for this yacht.
As you know the yacht is now out of warranty coverage.

Kind Regards

Colin

Colin Capewell
Managing Director

Tel: +44 (0)1926 359977 Mob: +44 (0)7714 770343 Fax: +44 (0)1926 4615916 Athena Court • Athena Drive • Tachbrook Park • Warwick • CV34 6RT • England


On 8 Jul 2020, at 08:55, Colin Capewell <colin.capewell@princess.co.uk> wrote:

Dead right

Kind Regards

Colin

Colin Capewell
Managing Director
Tel: +44 (0)1926 359977 Mob: +44 (0)7714 770343 Fax: +44 (0)1926 461591
6 Athena Court • Athena Drive • Tachbrook Park • Warwick • CV34 6RT • England

On 8 Jul 2020, at 08:35, Roger Lipman <roger.lipman@princess.co.uk> wrote:

Chancers….

Roger Lipman

Sales Director
PRINCESS MOTOR YACHT SALES

Tel: +44 (0)1489 557755 Mob: +44 (0)7850 345029 Fax: +44 (0)1489 557766
Swanwick Marina • Lower Swanwick • Southampton • SO31 1ZL • England


From: Colin Capewell
Sent: 08 July 2020 08:22
To: Roger Lipman
Subject: Fwd: Emergency contact / xxxxx

Here is a blast from the past ... I’ll deal with this later
Kind Regards

Colin

Colin Capewell
Managing Director

Tel: +44 (0)1926 359977 Mob: +44 (0)7714 770343 Fax: +44 (0)1926 461591
6 Athena Court • Athena Drive • Tachbrook Park • Warwick • CV34 6RT • England

Begin forwarded message:
From: xxxxx <xxxxx@gmail.com>
Date: 8 July 2020 at 08:09:06 BST
To: Colin Capewell <colin.capewell@princess.co.uk>
Subject: Re: Emergency contact / xxxxx

Dear Colin,

Hope you are keeping well.

Could you please let us know where we stand with respect to remaining repair works onboard our yacht?

Looking forward to hearing from you
Kind regards,
xxxxx

-----

Take away from this story?

We leave it up to our readers...